Additional Offerings
At Mastering Excellent Service, we understand that exceptional service requires more than well-run training programs. Hospitality properties across the Caribbean face challenges that range from staffing the right people to navigating operational shifts. That’s why we offer select support services tailored to help your business thrive during critical moments.
Our additional offerings are designed to complement our core training services whether you’re onboarding new team members, opening a new concept, or refining systems to meet a higher standard of excellence.
Other Offerings
This service is offered on a select, case-by-case basis for properties seeking butlers, service supervisors, villa teams, and guest-facing staff. If you’re expanding your team or replacing key personnel, we invite you to contact us directly to discuss your eligibility and current availability.
- Define role expectations and service standards
- Identify and evaluate top-tier candidates
- Conduct targeted interviews or skills assessments
- Onboard hires with confidence and clarity
Luxury service requires a special kind of professional: someone who embodies discretion, emotional intelligence, and technical precision. But sourcing and vetting these individuals can be time-consuming and complex.
Through our Recruitment Support Services, we help properties:
Recruitment Support
Each engagement is custom-designed to support your team, structure, and immediate priorities. We work hands-on with your leadership to offer actionable insights and practical guidance ensuring changes are both meaningful and sustainable.
- Realign service operations to meet luxury standards
- Navigate periods of transition with stability and strategy
- Clarify brand values and translate them into daily service delivery
- Improve team morale, service culture, and guest experience
Whether you’re launching a new hospitality concept, restructuring departments, or seeking a fresh perspective on your service delivery, our consultants bring over 50 years of collective experience to the table.
We offer targeted, short-term consulting engagements that help properties: