Your property's ownership and/or executive leadership should join this call for a clear sense of your needs, vision and goals. Clarifying a desired timeline, budget, and readiness for effective impact is key to a successful collaboration.

Mastering Excellent Service is based in Jamaica. We've worked with partners in over a half-dozen Caribbean countries, and are always open to supporting new teams.

Mastering Excellent Service's training programs are accredited by the Master Butler Collecion - the international industry accreditation body for Butlers and Household Managers.

Training is conducted on site at your property. This ensures your team learns in their own environment, and that any recommendations made can be feasibly implemented.

Our programs are led by internationally qualified, experienced consultants. Programs include service assessment; key training materials and post-training support.

At this time, we only offer in-person training, conducted in English. Once per year, we host a Butler Service Training Program open to all interested individuals. Join us on Instagram for updates.