Our Clients
Testimonials
What Our Clients Say
The Landings Resort and Spa, St Lucia
The training was very informative and it helped me as a service professional. The trainers were well knowledgeable and I loved the hands-on experience. Overall, this is by far the best training session I have ever attended because my job became much more comfortable ever since. (2022)
Golden Eye, Jamaica
I had the opportunity to participate in a Butler Service Training Program which was conducted by trainers Mr Rory Baugh and Ms Rochelle Amour, founders of Mastering Excellent Service Ltd. It was indeed the best training program I’ve partaken in, very informative, engaging and resourceful. In just two weeks, we were empowered with a lot of knowledge. This program made us even more confident in carrying out our daily tasks for guest satisfaction and truly impacted my wisdom which helped me to capture two World Travel Awards in one year. Thanks a million MESL! ( November 2021)
The Landings Resort and Spa, St Lucia
Rory and Rochelle's passion and professionalism certainly left a lasting impression on us. Their methods received excellent praises from our employees who received a well-rounded education that included both theoretical classroom instruction and practical hands-on training. Recent guest reviews are testament to the outstanding work that Rory and Rochelle have done with our team, and we look forward to our continued partnership over the years. (2022)
Overlook Villa, Tryall Club, Jamaica
"We can't say enough about the benefits that Mastering Excellent Service provides! They were able to assess issues, offer solutions, motivate and engage our team... and most importantly, our staff now truly work as a team, which is exactly the outcome we were hoping for.” (2023)
Golden Eye, Jamaica
“The training material was current and relevant for our diverse team, including those new to the industry. The exercises and stories you shared sparked excitement and curiosity each day. The discussions on topics such as Service,… Equity… and Inclusion were especially thought-provoking, and it was inspiring to see our team come together. The result was a more integrated group who now believe in teamwork and appreciate each other’s talents, all to provide exceptional service.” (2025)
Bay Gardens Resort & Spa, St Lucia (2025)
leadership is not only guiding us toward elevated service standards; it is positioning us to remain relevant and competitive in our industry… I have prayed for the opportunity to see our service evolve to this level, and I am proud to be part of this journey. (2025)
Hyatt Ziva-Zilara, Jamaica
It has truly opened my eyes to see that it’s not just about selling or caring for the guest, but about creating a more personal and meaningful experience....’ The [training was] well structured, engaging, fun, informative... tailored to our needs teaching us how to read body language, understand preferences and anticipate needs… (2025)
Jade Mountain
It pushes me to develop a high standard of service and personal discipline. The training has taught me the importance of discretion, elegance, and efficiency… (2025)
Long Bay Beach Resort, British Virgin Islands (2025)
You both really made learning fun and engaging. I also loved that you both were able to shift our perspectives in the most uplifting way... What I enjoy the most is how you guys have explained every step in a patient and articulate manner that leaves no room for misunderstanding…
Mandarin Oriental, Canouan
I highly recommend this course to colleagues because...it will make an improvement in them regardless [of] the department… (2022)
The Cliff Hotel, Negril, Jamaica
We received Butler Service Training at the Cliff Hotel in August 2022. The team was raving about it, and praised the concepts and the information received during the training. Furthermore, the experience helped me build my confidence on the (restaurant) floor. I would like to express my gratitude to Rory and Rochelle once again for creating professional butlers and building our awareness about our important figure inside our hotel.
Half Moon, Rose Hall, Montego Bay Jamaica
The experience of this training was very engaging and eye opening. I appreciate that it is very well-rounded and allows you to be a well-rounded butler. The research that was put into every aspect of it was very extensive, especially the psycho-social aspect of it. I didn’t realise how tied in being aware and self motivated is with being a butler and the importance of self care. I hope there is continued follow up training. The experience of the consultants in their respective fields is a great combination. (2022)
General Manager, The Landings Resort and Spa, St Lucia
Rory and Rochelle's passion for our industry and professionalism certainly left a lasting impression on us. Their instructional methods received excellent praises from our employees who received a well-rounded education that included both theoretical classroom instruction and practical hands-on training. Recent guest reviews highlighting our butler service are testament to the outstanding work that Rory and Rochelle have done with our team, and we look forward to our continued partnership over the years.
The Landings Resort and Spa, St Lucia
The training itself was one of a kind and the skills that were taught were not only for being an excellent butler, but I included them in my daily life... from wardrobe care to housekeeping duties and assisting my fellow team members. I know this effective training will be one that I use daily.
The Landings Resort and Spa, St Lucia
The training was very informative and it helped me as a service professional. The trainers were well knowledgeable and I loved the hands-on experience. Overall, this is by far the best training session I have ever attended because my job became much more comfortable ever since.